FREQUENTLY ASKED QUESTIONS

- How do I apply for a SHOP SCAN SAVE barcode?

- Where can I use my SHOP SCAN SAVE barcode?

- How do I know which offers are available?

- What if I delete my weekly offers?

- Can I redeem offers online?

- What happens if I lose my barcode?

- What happens if I get a new mobile number?

- What happens if I upgrade my mobile?

- Can I use the discount to get money off goods that are not specified on the offers list?

- Do I have to hand the retailer my mobile phone for them to scan it?

- What does it cost to send and receive SHOP SCAN SAVE text messages?

- How much does it cost me to receive offers?

- What do I do if I have a question or complaint and wish to contact SHOP SCAN SAVE?

- What are the SHOP SCAN SAVE Terms & Conditions?

- Where can I find my nearest store to redeem offers?


- How do I apply for a SHOP SCAN SAVE barcode?
Text 'CLUB' to 62111 and you will receive a unique barcode ID and/or number.

- Where can I use my SHOP SCAN SAVE barcode?
At participating PayPoint outlets.

- How do I know which offers are available?
You can check your offers by reviewing your text messages in your inbox. Alternatively you can text 'OFFERS' to 62111 to receive their list.

- What if I delete my weekly offers?
Just text 'OFFERS' to 62111 and we will send you a list of your available offers.

- Can I redeem offers online?
Afraid not, they are only redeemable at participating PayPoint outlets.

- What happens if I lose my barcode or number?
If you lose or delete your barcode just text 'BARCODE' to 62111 and we will send your unique barcode ID back to you.

- What happens if I get a new mobile number?
Text the word 'CLUB' to 62111 and we will send you a new barcode.

- What happens if I upgrade my mobile?
Each barcode is allocated to a particular mobile phone number. If you have upgraded and retained your number simply text 'NEW' to 62111 and we will send you your barcode.

- Can I use the discount to get money off goods that are not specified on the offers list?
No, you can only redeem discounts against the list of products in your text message, remember only one redemption per customer and all coupons have an expiry date.

- Do I have to hand the retailer my mobile phone for them to scan it?
You can shoose to either hand your mobile to the retailer, hold the mobile up at the PayPoint terminal to scan or read out the 8-digit number beneath the SHOP SCAN SAVE mobile barcode for the retailer to key in manually.

- What does it cost to send and receive SHOP SCAN SAVE text messages?
Text messages received are free of charge and text messages sent from your mobile phone will be charged at your standard network rates.

- How much does it cost me to receive offers?
It is free to join the club* and receive offers. You will not be charged for texts sent to your mobile phone - if you would like to send us a text *it will be charged at your standard network rate.

- What do I do if I have a question or complaint and wish to contact SHOP SCAN SAVE?
You can contact us in a number of ways, text 'HELP' to 62111, email us at customerservices@thelightagency.com or by telephone on 020 7602 2690 between 9am and 5pm. Your comments are important to us so please contact us.

- What are the SHOP SCAN SAVE Terms & Conditions?
Terms & Conditions apply to your membership and offers, please go to Terms & Conditions on our site for more information. But remember your mobile coupon can only be used as part payment of the product listed. The coupon can only be used against an item listed. Please do not attempt to redeem the coupon multiple times or against any other product as refusal to accept may cause embarrassment and delay at the checkout.

- Where can I find my nearest store to redeem offers?
Just click Find my Nearest PayPoint outlet on our site.